The Challenge
Our client, a globally recognized electric vehicle manufacturer, operates a battery warranty replacement program in Taiwan, requiring a reverse logistics solution to collect used and damaged battery packs from vehicle owners and transport them safely to repair and refurbishment facilities across the country.
The logistics requirements of this program presented significant barriers. Used damaged batteries are classified as Class 9 Dangerous Goods, carrying a substantially higher risk of spontaneous combustion than new units, and once ignited, lithium battery fires are exceptionally difficult to suppress. Each battery unit weighed between 1.5 and 1.8 metric tons, with wooden packaging crates exceeding 200 centimeters in length. The weight and handling demands meant crate damage during movement was a routine occurrence. Given these conditions, virtually every warehousing provider in Taiwan declined to take on the cargo, citing the risk of a fire destroying their entire facility. The client required a logistics partner with both the technical capability to manage dangerous goods operations and the organizational commitment to take on the associated risk.
The Solution
After a thorough internal assessment, the Morrison Express management team concluded that the long-term value of supporting a high-profile brand outweighed the operational risk, provided the right safeguards were in place. Morrison accepted the assignment and established a dedicated operational framework from the ground up.
Dedicated Dangerous Goods Storage
A designated storage zone was established at our Guanyin, Taoyuan warehouse, equipped with smoke detection systems, remote APP-based monitoring, 24-hour security personnel, and scheduled fire-response drills. This controlled environment ensures full regulatory compliance and provides the client with continuous visibility over battery storage conditions.
On-Site Crate Repair Capability
Given the weight of each battery unit, crate damage during handling is unavoidable. Morrison maintains a dedicated team of technicians available to repair damaged wooden crates on-site at any time, ensuring every outbound shipment meets the structural integrity required for safe road transport before it leaves the warehouse.
Specialized Heavy-Load Transport All battery movements are executed using air-ride side-unloading trucks, designed to handle the weight and dimensional specifications of each unit. Each vehicle carries four to five battery packs, with a combined cargo value exceeding TWD 10 million, and operates across a wide-ranging repair network throughout Taiwan.
The Result
Since the program launched, our Guanyin, Taoyuan warehouse has maintained an average inventory of approximately 50 battery units, with peak periods reaching 100 units. The client’s battery warranty and replacement network across Taiwan has operated without interruption throughout the engagement.
This partnership demonstrates that Morrison Express does not step back from complexity. Where others saw only risk, we saw the opportunity to build something that matters. By combining rigorous safety standards with the operational resolve to follow through, we have positioned ourselves as a logistics partner capable of handling the challenges that others cannot, and as an integral part of our client’s supply chain in Taiwan.
